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Frequently Asked Questions

Is purchasing from your site secure?

Yes – the payment process (the parts where you enter your card details) are done through secure SSL servers, hosted by our payment processor; World Pay

Does Lotux Defrost have any recognised certification?

Yes – Please see the below accreditation’s:




What happens if I need to return a product to you?

In the unlikely event of you not being happy with a purchase from us, then please contact us so we can arrange for the product to be sent back to us. If a refund has been requested, then this will be processed in accordance with our Refunds Policy.